Ian Said:

When writing a book, can you use trademarks/companies/products for examples?

We Answered:

JUST ASK FOR THE COMPANY FOR USE OF TRADEMARKS

Pedro Said:

I need help writing these sentences in courteous and professional form?

We Answered:

Here's a shot -

1. Unfortunately we will not be able to refund your money or replace the drill as there are signs that the drill has been missused or misshandled. Our policy does not cover returns for products that have been missued or misshandled.

2. I'm dissapointed that you'll need another extension on your deadline. These sort of delays are not good for our business.

3. I have to inform you that the last shipment of bananas I received were rotten. I'd like to request a full refund and a new shipment of bananas as recourse. I'm happy to speak about this with your supervisor.

4. I hope you don't mind me moving the original meeting time up to 3PM. I have all confidence that the material that we're going cover will be easy for you all to digest.

5. I'd like to inform you of a message I received from management at headquarters. We are to be cautious of orders requesting 100 boxes of Ivory paper. We've received a tip that these orders may be fraudulent.